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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which dimension is concerned with management of relationships with external organizations?

Answer: B

Explanation:
The correct answer is partners and suppliers because this ITIL dimension focuses on an organization's relationships with external parties involved in creating, delivering, supporting, or improving products and services. These may include suppliers, strategic partners, outsourced providers, and other contributors in the wider service ecosystem. ITIL emphasizes that no organization operates alone, so managing agreements, dependencies, expectations, and collaboration with third parties is essential. This dimension also considers sourcing strategies, levels of integration, risk, capability availability, and service coordination across networks.


NEW QUESTION # 14
How does an enabling value stream contribute to value creation?

Answer: C

Explanation:
An enabling value stream contributes to value creation by supporting the operation and performance of core value streams. That is why option A is correct. Core value streams directly create or deliver value for service consumers, while enabling value streams provide the capabilities, resources, coordination, or support needed for those core streams to function effectively. Examples may include procurement, onboarding, internal platform management, or knowledge management processes that do not directly serve the customer at the final interaction point but are essential for smooth service creation and delivery. ITIL takes a holistic view of value creation and recognizes that many important workflows are indirect. These supporting streams do not replace core value streams, but they strengthen them by improving reliability, speed, quality, and consistency across the wider operating model.


NEW QUESTION # 15
What enables the digital product and service management activities of an organization?

Answer: D

Explanation:
Management practices enable the digital product and service management activities of an organization by providing the structured capabilities, resources, and expertise required to plan, develop, deliver, and improve products and services.


NEW QUESTION # 16
Which of the following terms BEST describes a change?

Answer: C

Explanation:
A change is defined as the addition, modification, or removal of anything that could have an effect on products and services, reflecting its potential impact on how services are delivered or supported.


NEW QUESTION # 17
Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?

Answer: B

Explanation:
The organizations and people dimension ensures that individuals within the organization have the appropriate skills, competencies, roles, and structure to meet current and anticipated needs in delivering products and services.


NEW QUESTION # 18
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